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How much is shipping?UK - £2.99 (Next day Delivery) Royal Mail Signed For® 1st Class (Signature required on delivery) Europe - £4.99 (3-5 working days) Royal Mail International Tracked Worldwide - £8.99 (5-7 working days) Royal Mail International Tracked
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Do you ship overseas?Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
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How long will it take to receive my order?Orders are processed within 24 hours from when we receive your order. Shipping times after order processing are displayed below. UK | 1-2 Working Days EUROPE | 3-5 Working Days WORLDWIDE | 5- 7 Working Days
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Do you offer discreet packaging?Yes, discretion is important to us because it is important to you. Due to the nature of our products, all our items are sent out in unbranded mailer bags to ensure your privacy.
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Duties , Tax & Customs"Orders ship from London UK. You may be responsible to import duties & taxes depending on where you reside. Unfortunately we have no control over this and cannot be responsible for this. Please contact your customs office for further info. If customs and duties are not paid and the item is shipped back to us; - You have one month to contact us from date of your order to arrange re-delivery and you will be charged for redelivery. -If item is not claimed and paid for re-delivery in one month from your order date, your order will be added back to our stock and your order will be closed and not refunded.
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How can I track my order or correct an incorrect address?When you place your order, you will receive a confirmation email. Your order will be packaged and shipped to the destination address you provided at checkout. A tracking number will be emailed to you so you can track your parcel. If there are any problems or amendments, or if you did not receive a tracking number, please contact us. Once parcels have been shipped, we are unable to make any amendments to your order. If you have provided us with an incorrect address and the parcel has been shipped, we are not liable once the order has been shipped.
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What is the size guide for Sinner products?Here is the size guide for Sinner products: - **Brief & Jocks**: - Small: 29-31 inch waist - Medium: 31-33 inch waist - Large: 33-35 inch waist - XL: 35-37 inch waist - XXL: 38-41 inch waist - **Harness**: One Size - **Socks**: One size fits UK 6-11 | EU 39-45.5
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How do I care for my Sinner products?To ensure the longevity of your Sinner products, follow these care instructions: - **Underwear**: Hand wash or machine wash on a gentle cycle with cold water. Avoid using bleach or fabric softeners. Hang to dry. - **Harness**: Spot clean with a damp cloth and mild soap. Do not machine wash or tumble dry. - **Socks**: Machine wash with like colors on a gentle cycle. Tumble dry on low heat or hang to dry.
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What should I do if my order is returned due to an insufficient address?If your order is returned to us due to an insufficient address, you can have it re-shipped at your expense within 1 month of the order date. If customs and duties are not paid and the item is shipped back to us, you have 1 month from the order date to contact us and arrange re-delivery, for which you will be charged. If the item is not claimed and paid for re-delivery within 1 month from the order date, it will be added back to our stock, and your order will be closed without a refund.
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Can I have a refund or exchange?We always aim for make sure our customers love our products, unfortunately, due to the intimate nature of our product we are unable to accept returns or exchanges. Once parcels have been shipped we are unable to make any amendment to your order. If you have provided us with an incorrect address and parcel has been shipped you will need to contact the courier directly with your tracking number as we are not liable once order is shipped for incorrect addresses.
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Coupon & Discount codesOnly 1 coupon may be used per purchase. Discount codes / Coupons must be added at time of checkout. Once order has been placed we are unable to add coupons/ discount to your order.
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I have a query, how can I contact you?"You can contact us through our contact page. We will respond within 24h ( Office hours Monday-Friday 9am-5pm).
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